Contact Us

Address:

15/150 Chesterville Rd,
Cheltenham VIC 3192,
Australia

Office Hours

Monday-Thursday 9:00 am - 5:00 pm
Friday 9:00 am - 3:00 pm
We are closed on weekends and
public holidays

Phone

(03) 9507 2887


FAX

(03) 9507 2511

To make an enquiry, please fill out the form below

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FAQ List

1. How do I get a quote?

You can get a quick quote by clicking the QUICK QUOTE option found in the list of links at the bottom left hand of any page. This is a quick way to contact us and let us know what you want and if you need assistance with putting together items for your uniform. You can also browse through the products on our website and select garments, colours, sizes and quantities. Select the quote option and add details if required. After your quote request is submitted you will be contacted by one of our friendly staff who will generate a quote for you. At any stage, if you find you need assistance with your quote, call Customer Service on 9507 2887.

2. What decoration options do you offer?

The two most common options are Embroidery and Screen Printing. Embroidery – Embroidery is the preferred method of garment decoration for corporate and work wear clothing; it looks classy and is an effective way of promoting your company, club or promotional event. Embroidery can be applied to virtually all types of clothing including shirts, t-shirts, hooded tops, embroidered polo shirts and baseball caps being amongst the favorites. Screen Printing – Suited for casual garments such as tee shirts, sweatshirts or back or sports jackets, cost effective for large run Number of colures in design will make price difference.

3. Do you have a Minimum Quantities

If you only want to order garments or would like to have Embroidery, then there is no minimum If your require your order of uniforms to be printed, our minimum order quantity for all new and repeat jobs is 10 garments per design and per colour way. (For repeat jobs under 20 garments a small fee of $20 applies.)

 

4. In what format is the artwork/logo required in?

For us to achieve the best possible results we require your artwork to be prepared in a suitable high resolution format. We accept artwork via email or on disc in the following formats: Adobe Illustrator file, EPS, PDF, TIFF, PSD or JPEG at 300dpi with all fonts outlined. These are the preferred formats so if artwork is provided correctly no artwork charges apply. If you have business cards or letterheads produced for your company the chances are your printers will have the logo in one of the above formats. Artwork saved as a Microsoft Word document or as a PowerPoint presentation or even on supplied on paper will have to be redrawn so artwork charges may apply.

5. Can I get an exact colour to match my logo?

If you have specific colours in mind or need to match the colours in your corporate identity please provide Pantone reference numbers so we can match the thread colour/print as close as possible. We use the Pantone solid coated guide for colour matching.

6. Do I need to pay setup charges again for repeat jobs?

NO

7. Do I get to see a design sample before my garments are decorated?

In order for your logo or design to be embroidered it will have to be digitised. This essentially involves converting your image into a digital version so that it can be read by an embroidery machine.

Once you have submitted your design we’ll produce a digitised version of your artwork and send it via email for your approval before stitching actually begins. This provides you with an opportunity to review the layout of your design and the size it will be embroidered. Please note that these samples are used for illustration purposes and only provide a representation of the finished garment.

8. How can I work out the sizes of my staff?

To assist you in making the right choices, we have added a size chart and instructional image to almost every product on the actual Product Description Page which is where you order the garment. Plus... to make it even easier to understand the sizing chart, we have added above the actual size chart a full descriptive image which can be open and viewed so as to learn how best to read the size chart.

If you are not confident in using the size charts, then you can order garments on our website at better pricing for customers who want to buy sizing samples. Please note that this will be subject to our Returns Policy

9.Why do I need to approve my sales order?

Quotes are converted to sales orders and frequently items are added or adjusted. We ask the customer to check this through and confirm that all is